Our performance and customer satisfaction as measured by GEMM

Overall Rating: 9.21 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 80 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 98 %   \/   60% 75% 85% 90% 95% 1 of 80 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 %   (?)   75% 80% 85% 90% 95% From 2 reports received from customers in past 180 days: 2 "better than advertised". 0 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 100 % \/ 50% 65% 75% 85% 95% 0 of 14 items ordered in past 90 days were not available. Reduces 'Overall Rating' by 0.05     Average time from customer order to ship: 8.1 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 27 items shipped in past 180 days. Reduces 'Overall Rating' by 0.63

Statistics last recalculated: 29Nov2009